HELPLINE: 01772 558 863

Helpline: 01772 558 863

There are a number of ways to contact Disability Equality North West. To help you get to the right person or team, please choose a service from below:

Independent Living Advice

Lancashire Independent Living Service (LILS)

Advice and support for those receiving a Direct Payment for their social care.

Contact LILS

Supported Banking Service

Supported banking service for those receiving a Direct Payment for their social care.

Help with welfare rights, benefits, form-filling, access to services and practical help.

Contact MAS

Hate Crime Support & Action

Third Party Reporting Centre

A community based approach to supporting victims of disability hate crime incidents and those who are most vulnerable. Assistance to report those incidents,

Contact Hate Crime

CoronaVirus Advice

Information of CoronaVirus

For general information on CoronaVirus check out

Please note this information is general, if you require information more specific to Lancashire please contact Disability equality on: 01772 558863 or


Chief Executive Officer

Contact our Chief Executive Office

Contact our CEO

DENW Office Manager

Contact DENW Office Manager

Contact Office Manager

General Enquiries

    Information & Advice Service

    Drop-in sessions Mondays and Thursdays 9.30 – 2.30pm

    Advice and guidance with forms, mandatory reconsiderations and appeals.
    Because of high demand on the service we are no longer able to provide long form fill sessions Instead, to help as many people as possible, we now provide 15 minute one to one sessions,  with advice and guidance on how to complete the form yourself. Please complete as much of  the form as you can, before you come to see us.

    General welfare rights, housing benefit, adjustments at work,  discrimination and other sources of available support.

    Drop-in sessions Mondays and Thursdays 9.30 – 2.30pm or call 01772 558863.

    We will return your call as soon as possible.  Alternatively email via our website or

    Send a message

      Call us

      Call 01772 558 863 and select Option 4

      The office is open Monday to Thursday between 9.30 am until 3pm

      Email Us

      Write to us

      Information & Advice Service
      Disability Equality North West
      103-104 Church Street, Preston,
      Lancashire. PR1 3BS