HELPLINE: 01772 558 863

Helpline: 01772 558 863

There are a number of ways to contact Disability Equality North West. To help you get to the right person or team, please choose a service from below:

Independent Living Advice

Lancashire Independent Living Service (LILS)

Advice and support for those receiving a Direct Payment for their social care.

Contact LILS

Information & Advice Service

Help with welfare rights, benefits, advice on form-filling, access to services and practical help.

Contact I&AS

Supported Banking Service

Supported banking service for those receiving a Direct Payment for their social care.

Help with welfare rights, benefits, form-filling, access to services and practical help.

Contact MAS

Hate Crime Support & Action

Third Party Reporting Centre

A community based approach to supporting victims of disability hate crime incidents and those who are most vulnerable. Assistance to report those incidents,

Contact Hate Crime

CoronaVirus Advice

Information of CoronaVirus

For general information on CoronaVirus check out

Please note this information is general, if you require information more specific to Lancashire please contact Disability equality on: 01772 558863 or


Chief Executive Officer

Contact our Chief Executive Office

Contact our CEO

DENW Office Manager

Contact DENW Office Manager

Contact Office Manager

General Enquiries

    Hate Crime Services

    You can contact the Hate Crime Team by:

    phone 01772-558863 Option 2,

    Text 07841017472


    Operating Hours: Monday – Friday 9.30am – 4pm

    Always contact the police in an emergency or report it online 


    Disability hate crime reporting service

    Have you or someone you know experienced disability hate crime?
    If you have been a victim of hate crime because of your disability, it is important that you report the crime to the police and receive the support you need. DENW is an accredited third party reporting centre, which means we have the skills and experience to assist you through the reporting process if you do not wish to report the crime directly to the police yourself. We will explain all the reporting options available to you, so you are in control of the choices you make. We can also refer you to Lancashire Victim Services so if you need to cope with emotional stress and we have lots of opportunities for you to make new friends and to develop new skills.

    What is disability hate crime?


    A5 Disability Hate Crime 7 Point Plan for Ambassadors


    If you feel somebody has treated you badly or hurt you in some way because you look different, sound different, have specialised equipment, have a carer or need extra support, you may have experienced disability hate crime. It is important that you report incidents that make you upset to get the support you need and ensure it doesn’t happen again.
    Disability hate crime is defined as
    ‘Any criminal offence which is perceived, by the victim or any other person, to be motivated by a hostility or prejudice based on a person’s disability or perceived disability.’

    What can you do if you or someone you know has experienced hate crime?

    If you or the victim feels under threat or attack then call the police immediately on 999
    If you or the victim needs urgent medical attention call for an ambulance on 999
    You can report the incident by calling the police on 101 or by filling out the online incident reporting form on the True Vision website:
    If you would like assistance to report the incident to the police either by phone, in person or online, you can report through DENW as a third party reporting centre. Please contact us by:
    Phone: 01772-558863 (Option 2) Text: 07841017472

    What is a third party reporting centre?

    DENW is a third party reporting centre, which means we have the expertise and skills to assist disabled people to report hate crime to the Police and/or access the support services they may need.
    We know that reporting a crime to the Police can sometimes be a difficult thing to do and we can offer you an additional level of support to report the incident. DENW is a disabled peoples organisation, which means we have a good understanding of different impairment types. We provide a safe space where you can express yourself and know you have been listened to.
    We can assure you all information will be kept confidential. We will listen to your report without judgement and make sure you are in control of the process. Your safety and well-being are the most important thing and we will work with you to protect you from further harm.

    You can call in to the DENW base at 103 Church Street Preston PR1 3BS between 9.30am and 4pm Monday—Friday (except Bank Holidays) or leave a message using the details above. We will get back to you and arrange an appointment with a Hate Crime Worker.
    Charity Number: 1114622 Company Number: 5506903
    103, Church Street Preston PR1 3BS

    Would you or your organisation like a workshop on disability hate crime?

    As part of DENW’s commitment to tackling hate crime, we offer free disability hate crime workshops to other charities, frontline staff and the wider community. You can also attend as an individual. It is a great way to learn more about how to identify disability hate crime, how to report it and to access the support you (or someone you know) may need. We have a training room available at DENW, or we can come to your organisation to deliver the workshop.

    If you want to find out more about the workshops or would like to book a session, please email: or call 01772-558863 (Option 2).


    Do you want to help raise awareness about disability hate crime?

    DENW is looking for volunteers to become Disability Hate Crime Ambassadors within the charity.
    What would you do?
    ?Help raise awareness about disability hate crime in Preston and Lancashire
    ? Raise awareness and support people in their own families and peer groups
    ? Take part in the training to people and organisations about disability hate crime
    ? Support the relationships with key organisations involved with hate crime
    ? Help with peer activities for those affected by disability hate crime

    Ambassadors will receive hate crime training and be required to volunteer at events or up to 2 hours per week at the third party reporting centre / DENW base on Church Street.

    If you want to enquire about this further
    Phone: 01772– 558863 (Option 2) or email:

    Downloadable Resources

    Hate Crime campaign sticker final
    Safe Place Sign


    DENW Hate Crime Information Pack