HELPLINE: 01772 558 863

Helpline: 01772 558 863

There are a number of ways to contact Disability Equality North West. To help you get to the right person or team, please choose a service from below:

Independent Living Advice

Lancashire Independent Living Service (LILS)

Advice and support for those receiving a Direct Payment for their social care.

Contact LILS

Information & Advice Service

Help with welfare rights, benefits, advice on form-filling, access to services and practical help.

Contact I&AS

Supported Banking Service

Supported banking service for those receiving a Direct Payment for their social care.

Help with welfare rights, benefits, form-filling, access to services and practical help.

Contact MAS

Hate Crime Support & Action

Third Party Reporting Centre

A community based approach to supporting victims of disability hate crime incidents and those who are most vulnerable. Assistance to report those incidents,

Contact Hate Crime

CoronaVirus Advice

Information of CoronaVirus

For general information on CoronaVirus check out

Please note this information is general, if you require information more specific to Lancashire please contact Disability equality on: 01772 558863 or


Chief Executive Officer

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Contact our CEO

DENW Office Manager

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General Enquiries

    21 Years At Church Street
    15/02/2021 Website Admin

    21 Years At Church Street

    Posted in DENW

    We opened our doors at our current location at Church Street, Preston in 2000 – 21 years ago this month! Wow, how time flies!

    Church Street Opening Day

    Here’s a photo of our opening day VIPs – The older gentlemen in the wheelchair is John Coxhead (sadly deceased) our Chairperson at the time. The other wheelchair user is a local actor, Mayor and Mayoress of the time and the two younger guys are PNE players.

    Opening of Church Street Premises VIPs


    Today’s Church Street Location

    And today, we sadly have to socially distance when we stand outside for this photo…

    Photo of front of DENW offices with CEO Mel at front and other team members in distance

    Crikey, what an interesting 12 months it’s been since we wrote our blog about our 20 years at Church Street!

    Creative art image of people's faces and words such as DENW and Covid.

    Special thanks to Community Artist and self-confessed ‘chronic doodler’ Stephen Lee Hodgkins for making this possible.

    The Past 12 months

    Over the past year, we’ve had the big challenge (as we know all of you have too) of Covid 19. Who’d have thought that last year, we were going to be supporting our members though such a global pandemic on that scale.

    Since the Covid-19 pandemic started in early 2020 we have supplied Personal Protection Equipment (PPE) packages to over 1,100 Lancashire Independent Living Services clients across the breadth and width of the North West. The PPE is supplied by Lancashire County Council for clients who qualify for the provision through Direct Payments.

    Photo of Mel and Des with masks on and stood next to big boxes of PPE

    Photo: Gary Cook

    The deliveries would not have been possible without the help of the volunteers who have provided transport and their valuable time to help us achieve this. A special thanks goes out to Jamie, Dawn, Alan, Rachel, Sarah, Jack, Penny and Terry. Also a big thank you to LCC Care Providers for their work.

    DENW’s Covid Numbers

    1,029 PPE deliveries to disabled people
    7 new volunteers delivering PPE 30 volunteers supported
    33 new disability hate crime reports 450 direct payment enquiries
    4,300 ‘safe and well’ client calls
    56 emergency funding requests
    64 front-line staff trained in disability and hate crime 25 trained Hate Crime Ambassadors
    2,600 welfare letters / cards sent out 333 general advice calls
    300 enquiries regarding face mask exemptions
    511 clients supported to manage their social care budget.
    6 Deaf Awareness Training Sessions

    We look forward to further celebrations in April, where we will be celebrating 25 years since we started as a group of disabled people providing information and advice to other disabled people in Preston! So watch this space! And if you aren’t already following us on our social media channels click here for Facebook and click here for Twitter.